The Montgomery County Police Department’s False Alarm Reduction Section Director Norma Beaubien is pleased to announce that Brink’s Home Security was named the winner of the 2006 Police Dispatch Quality Award for their proactive measures to reduce false alarms in Montgomery County. # # #
Contact: Lucille Baur 240-773-5030
or Eric Burnett240-773-5030
The PDQ Award was created by the False Alarm Reduction Association (FARA), Security Industry Alarm Coalition (SIAC), and Security Sales and Integration magazine to promote partnerships in public safety and to recognize the efforts of an electronic security systems company in reducing false alarms and unwarranted dispatches. The goal of the program is to raise industry awareness, motivate alarm companies to initiate proactive programs, and provide successful models for others to employ within their own organizations.
Brink’s was recognized for its efforts to reduce false alarms through use of alarm equipment that makes keypads easier for consumers to use; voluntary implementation of Enhanced Call Verification, whereby they make two calls in an attempt to verify the validity of an alarm signal before requesting public safety dispatch; and their serious commitment to training both their installation and service technicians, as well as the consumers they serve on the proper operation of their alarm systems.
They were also recognized for their very low police dispatch rate of .17%. The police dispatch rate signifies how frequently an alarm system requires a call for police dispatch in a year. The national average is close to 1.0%, which means that each alarm system has one false alarm per year. However, Brink’s rate of .17% means that their customers have only one false alarm every five years, which is truly remarkable.
Montgomery County Police Assistant Chief Drew Tracy will bestow the PDQ award on Brink’s at an official ceremony at their office located at 5111 Pegasus Court, Suite A, Frederick, Maryland, on Friday, April 13, 2007 at 1:30 pm. Personnel at the Frederick office service Montgomery County and surrounding jurisdictions.
Members of the media are invited to attend this award ceremony to help educate the public about the importance of reducing the incidents of false alarms.