Friday, March 14, 2014
Inevitably as Highway Services crews or contractors work to clear snow from Couinty roads, damage will occur to mail boxes, yards in the right of way, and other places despite the best efforts of operators to avoid it. Residents should contact MC311 by either calling 311 or using the MC311 website to report these issues. Obtaining a service request number from MC311 will assist you in conducting follow-up if needed.
Note that damaged mailboxes will be replaced by crews in a timely fashion. They use standard "rural-type" wooden poles and mailboxes. Homeowners with more elaborate mailboxes may need to file a claim for damages with the County's Risk Management office. They will also need to document the cause of the damage to substantiate their claim.
Note that damage to grass or the ground along the roadside (in the right of way) will also be repaired by crews, but this work will be scheduled in clusters and will take place once the weather turns warmer, when grass seed planting or sodding is possible. Residents are requested to water such repairs after they are made to enhance the chances for the new grass or sod to survive.
Residents can contact the County’s Customer Service Center by dialing 311, or 240-777-0311. The Center’s normal operating hours are Monday through Friday, 7 a.m. to 7 p.m., but during storms, operating hours are generally extended.
Residents can track MCDOT’s plowing operations on the County’s Storm Operations Map. Once plowing in your neighborhood is complete, use the map to request additional service--such as reporting a knocked down mailbox--or report a missed street if needed. To view the map and other storm-related information, go to our website.
POSTED: 2:03:00 PM