MC311 Receives Technology Solutions Award
Montgomery County’s MC311 online and telephone information system has received a Technology Solutions Award for Telecommunications & Information Technology from the Public Technology Institute.
The County’s award submission, “MC311: Re-engineering Local Government Through Customer Relationship Management,” highlighted County Executive Ike Leggett’s vision to “create greater responsiveness and accountability in meeting the needs of a very diverse county.” The system was developed with a two-pronged mission statement: providing a single point-of-contact for customer service delivery and satisfaction; and improving functionality of existing systems and data quality across County government.
CATEGORIES: Making News
POSTED AT: Friday, March 18, 2011 | 2:00:00 AM