Itís All About Numbers: 311 Calls Hit Half Million Mark

Montgomery County 311

To mark the one-year anniversary of the County’s online and telephone information system. Montgomery County Executive Ike Leggett joined MC311 staff and answered several incoming calls.  Just days before the June 17 anniversary, the call center recorded its 500,000th service request from a caller with a question pertaining to building a storage shed and setback requirements.  

Trained representatives who speak Spanish, Korean, Chinese, Vietnamese and French are available at MC311, in addition to a language interpretation service for other languages.  A TTY line is available at 240-773-3556.         

The MC311 Customer Service Center operates Monday through Friday, 7 a.m. to 5 p.m.  The self-service website,, is available 24 hours-a-day, seven days-a-week. 

For more information about MC311, call the Office of Public Information at 240-777-6507, or visit

CATEGORIES: Worth Noting
POSTED AT: Friday, July 15, 2011 | 4:23:00 PM |
News and Information from Montgomery County Government, Public Information Office.
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