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MC 311 Answering to You

The public is now able to access Montgomery County government information and non-emergency services online or by calling a single number: “3-1-1.”

Formally announcing the system on June 17, County Executive Ike Leggett said, “One of my objectives is to create ‘greater responsiveness and accountability’ in meeting the needs of a very diverse county. As part of this overall objective, I believe a County government that ‘listens’ must have a single, one-stop phone number for service requests, information, and complaints and a web portal where County residents can enter their own requests, get their own information, and track the progress of the work requested. With our new MC311 system, that’s exactly what we’ll get.”

Features of the new MC311 Customer Service Center (CSC) include:

  • Customers can call one easy-to-remember number in order to access Montgomery County information and services –   “3-1-1”;
  • Customers can also access information and create or track service requests on the new website at www.montgomerycountymd.gov/311;
  • 311 also can be reached from most wireless phones – or residents can reach the Call Center by dialing 240-777-0311, which is also the number to reach MC311 for calls originating outside Montgomery County;
  • Hours of Call Center operation are Monday through Friday, 7 a.m. to 5 p.m. The self-service website is available 24 hours a day, seven days a week;
  • About 30 County government “information and referral” phone numbers are now answered directly by MC311. All other County phones can continue to be dialed direct;
  • Trained representatives who speak Spanish, Korean, Chinese, Vietnamese and French are available, as is a language interpretation service for other languages;
  • The TTY line is available by calling 240-773-3556;

For more information about MC311, call the Office of Public Information at 240-777-6507, view the brochure and the Frequently Asked Questions, or watch the 311 Public Service Announcement.  

CATEGORIES: County Executive
POSTED AT: Thursday, July 01, 2010 | 9:50:00 AM |
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Last edited: 11/8/2010