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Let's Get IT TogetherDTS’s goal is to direct its efforts toward the satisfaction of the County Executive’s mission statement. DTS supports all County’s Departments in achieving their defined objectives. The purpose of this blog is to provide yet another communications channel to respond to business and technical ideas, challenges and direction. DTS leadership and staff are determined to promote innovation, improvements and seize any technology opportunities by aligning both DTS and Departmental IT resources and long term implementation initiatives that will support the missions of the County Executive. |
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Friday, February 01, 2013New IT Help Desk Ticketing System as of February 1, 2013The IT Help Desk has moved to Remedyforce effective this morning, Friday, February 1st. All NEW IT INCIDENTS MUST BE CREATED IN REMEDYFORCE. Note that the work queue/group names are the same as THEY WERE IN SDE. You can also send an email to HELPIT to have an incident opened in Remedyforce. Additional training (video on the web site and live training) will be available for Remedyforce in the near future. Note that you are NO LONGER able to create new incidents in Service Desk Express (SDE). However, YOU WILL be able to continue updating and closing existing SDE incidents. The IT Help Desk will be migrating remaining open SDE incidents into Remedyforce over the next several weeks. The SDE tickets will be cross-referenced to the new Remedyforce ticket then closed in SDE. Please contact the IT Help Desk at 240-777-2828, option 1 if you have any questions or problems with Remedyforce. |
 Chief Information Officer: Sonny Segal
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