Montgomery County’s Office of Consumer Protection (OCP) volunteer David Lesser is highlighted in the July 2013 issue of Money magazine as a “consumer hero” in its regular, monthly column called “Money Heroes.” Lesser is recognized for his service to OCP providing assistance with investigating and resolving consumer complaints regarding new home construction, home improvements and retail sales.
Lesser is a retired attorney who, for the past three years, has been a volunteer with OCP. In the fall of 2011, he was instrumental in OCP’s major investigation regarding the installation and inspection of gas appliances.
“Our office is fortunate to have a talented team of volunteers working in collaboration with our staff,” said OCP Director Eric Friedman. “The expertise and dedication of volunteers like David Lesser enable us to leverage our capabilities to provide even better service to the residents of Montgomery County.”
Montgomery County’s Office of Consumer Protection, established in 1971, has garnered a national reputation working closely with other government agencies and non-profit organizations. OCP has always maintained an active volunteer recruitment and training program. Currently there are a dozen volunteers who work in the office, several of whom previously worked as OCP investigators.
Lesser and OCP’s squad of volunteers were previously featured in a February 2011 Washington Post article and were recently featured in a episode of “Consumer Compass,” a show airing on Montgomery County’s cable TV channel. In addition, OCP’s volunteer program received a National Association of Counties Achievement Award in 2012 for its online application process and data base.
OCP, the County’s consumer protection agency, investigates thousands of complaints each year involving automotive sales and repairs, new home purchases, home improvements, credit issues, retail sales, internet services and most other consumer transactions. OCP provides pre-purchase information to consumers, as well as speakers to the community on consumer issues.
For more information and to check any merchant’s complaint record, call 240-777-3636 or visit OCP’s website at www.montgomerycountymd.gov/consumer. .
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