Montgomery County has just published a new brochure to help cable television subscribers understand their consumer rights and how to get a satisfactory response to their cable complaints. The consumer guide will be distributed at the Montgomery County Fair, through libraries and regional services centers, and is available online at www.montgomerycountymd.gov/content/cableoffice/pdf/cableconsumerrights.pdf .
The blue and white tri-fold brochure lists the minimum standards of service that Cable operators must provide to consumers. It also offers advice to consumers on what to do if their questions or complaints are not satisfactorily resolved; on good practices to follow; and on how to avoid billing problems.
“Our residents expect good cable service, and we want to give them the tools they need to communicate effectively with cable television providers so they can receive the kind of service they deserve.” said Isiah Leggett, Montgomery County Executive.
The County’s Office of Cable and Communication Services (Cable Office), Department of Technology Services, works to help resolve cable-related complaints for residents. The Cable Office suggests that residents with cable complaints first contact their cable provider to seek a satisfactory answer or resolution. If that does not work, a formal complaint may be filed with the Office of Cable and Communication Services, 100 Maryland Avenue, Suite 250, Rockville, MD 20850. The telephone number for the Cable Office is 240-773-2288, and the email address is email@example.com.
Residents of the City of Gaithersburg who have cable complaints should contact the City Manager’s office at 301-258-6310, or email the city government at www.gaithersburgmd.gov.
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