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For Immediate Release: 2/8/2011

County Extends Online Survey to February 14 for Residents, Businesses to Provide Feedback on Pepco’s Service, Plus Impacts of Outages

 The deadline for the online Pepco feedback survey conducted by the Pepco Work Group appointed by County Executive Ike Leggett has been extended through Monday, February 14.

The survey is designed to obtain information on how the public views Pepco’s service, the extent to which customers have experienced outages, the economic impact of those outages and some insight as to what additional costs customers would be willing to incur in exchange for improved service.

Two different surveys, one for business customers and one for residential customers, are offered. Click on the appropriate link to take the survey that applies:
http://www.surveymonkey.com/s/PEPCOBUSINESS  and/or
http://www.surveymonkey.com/s/PEPCORESIDENTIAL. If both apply, customers are asked to complete each one.

The Pepco Work Group is comprised of community leaders who were appointed to investigate the reliability of Pepco’s service in Montgomery County and formulate concrete steps necessary to improve that service. The group’s final recommendations will be shared with Pepco and the Maryland Public Service Commission (Pepco’s regulatory authority).

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Release ID: 11-059
Media Contact: Bonnie Ayers 240-777-6507

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Last edited: 11/8/2010