Montgomery County’s MC311 online and telephone information system has received a Technology Solutions Award for Telecommunications & Information Technology from the Public Technology Institute.
The County’s award submission, “MC311: Re-engineering Local Government Through Customer Relationship Management,” highlighted County Executive Ike Leggett’s vision to “create greater responsiveness and accountability in meeting the needs of a very diverse county.” The system was developed with a two-pronged mission statement: providing a single point-of-contact for customer service delivery and satisfaction; and improving functionality of existing systems and data quality across County government.
“Montgomery County is a great place to live and programs such as this make it easier for our residents to obtain County services,” said Leggett. “Being recognized with this prestigious award is an honor, and it is a reflection of my commitment to making Montgomery County government more responsive and accessible to the people who live here. It is my hope that MC311 will become the ‘face of Montgomery County Government.’”
Montgomery County was the sole recipient of the award for jurisdictions with populations of more than 750,000.
The Public Technology Institute was created by and for cities and counties, to promote innovation and collaboration for local government leaders, and advances the use of technology to improve the management and delivery of services to citizens
For more information about this award, call Joann R. Butler, 240-773-3563.
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