Department of General Services

Important Notice Please call 240-777-5399 for customer service and maintenance requests 24 hours a day

Richard Jackson, Division Chief

Welcome to the Division of Facilities Management.

DFM delivers operational and mission critical services 24 hours a day seven days a week on behalf of County residents and Montgomery County Government. DFM manages over 275 County facilities, ensuring they are maintained at the highest level to provide a comfortable environment for employees as well as, the public. DFM consists of Facility Management, Engineering Services, Maintenance Repairs, Building Renovations and Inspection Services.

Mission of the Division of Facilities Management

The Division of Facilities Management (DFM) is a customer-driven support organization responsible for providing facilities management services to all agencies and offices, with available resources. We are committed to planning, developing and maintaining a safe, sustainable and high quality working environment for County residents and employees of Montgomery County Government.

DFM headquarters is located at:

1301 Seven Locks Road Potomac, Maryland 20854

Direct phone line 240-777-5399

Fax (301) 279-8100

Office Hours Monday – Friday 7:30 A.M. to 4:00 P.M. All calls after 4:00 P.M. and on weekends are forwarded to a Standby Supervisor.

Email Facility Services:FMOS@montgomerycountymd.gov for general information , an online work request, or  you can download a work oder request, complete it, and fax it to (301) 279-8100.

For management assistance, please contact:

Richard L. Jackson, Chief: Richard.Jackson@montgomerycountymd.gov

Michael Harkness, Deputy Chief: Michael.Harkness@montgomerycountymd.gov

Frank Howard, Operations Manager: Frank.Howard@montgomerycountymd.gov

Chris Moore, Acting Second Shift Manager 2:30PM to11:00PM: Chris.Moore@montgomerycountymd.gov

Division of Facility Management

Montgomery County is divided into 6 Areas managed by a Property Manager. (Click here) to see the County Map, for the Name, Phone Number, Email Address (Click here), and for the Area managed by each Property Manager (Click here).

Business Operations:

Michael Harkness,  Deputy Chief

Michael.Harkness@montgomerycountymd.gov

Business Operations comprises  various sections within the Division of Facilities Management.

Maintenance Renovation Inspectors: This section has a MRI Supervisor and 6 (MRI's) in charge ot planning, estimating, and managing repair/renovation/remodeling projects throughout the County. This unit also performs Capital Improvement Projects which involve Roofing, Electrical, HVAC, Elevator Modernization and Life Safety.

Engineering Services: This section provides a comprehensive review and analysis of design documents and specifications for new and existing facilities. This review includes compliance with design, energy, and efficiency guidelines. Also Engineering Services performs complete and comprehensive investigations regarding indoor  air quality concerns and other engineering related issues.

Administrative Support: This section performs Operating and Capital Accounting which involve tracking over 200 invoices on a monthly basis and coordinating review and payment of these invoices to ensure timely payment is made. This section also coordinates proper review of contracts within DFM and provides  written correspondence to the County and Public as required.

Operations Services :

Frank Howard, Operations Manager

Frank.Howard@montgomerycountymd.gov

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Facility Maintenance: This section serves internal and external customers by creating, tracking, issuing and completing preventive and on-demand work orders for a speedy resolution to malfunctions and needs within facilities.

Automated Energy Management: This section monitors selected County Facilities for HVAC, Lighting and Fire Alarm operation through our Building Automation Systems and; remotely adjusts temperatures, schedules and troubleshoots systems from the Operations Center; reduces energy and Hot/Cold calls typically responded to by mechanics.

Supply Section: This section provides Maintenance Repair and Operations supplies for nearly 300 County owned and leased facilities.