Montgomery County Maryland
Solicitation: 1025741 - Multilingual Health Navigation Line/Medical Interpretation
Scope: Two of the most serious and persistent public health problems are the disparity in the health status of low income people including ethnic and racial minority populations and the lack of available health care for these populations.

The Department of Health and Human Services (DHHS) funds a number of programs to help eliminate health disparities and increase access to health care for low income populations. These programs include the Montgomery Cares safety net clinics, minority health initiatives, and the Care for Kids program.

Many barriers and limitations prevent Montgomery County’s low income and ethnic and racial minority populations and residents with limited English proficiency in Montgomery County (the County), from accessing health care. These barriers include, the lack of culturally and linguistically competent service providers, lack of awareness of available services, unfamiliarity with the health care system, language barriers, cultural differences, geographic inaccessibility, and lack of health insurance.

To reduce health disparities and increase health care availability among the low income, ethnic and racial minority populations in the County, DHHS is seeking an experienced and qualified Offeror to develop a service to help residents navigate and access available health services. This service will have two major components: (1) a multilingual health services information, referral and navigation telephone line; and (2) provision of trained medical interpreters for limited English-proficient patients who access health services at the Montgomery Cares health clinics and other county sponsored health services who request medical interpretation services.

The overall goal of this RFP is to develop, implement, manage and evaluate a model program that will increase access to quality health care for the low income uninsured residents of Montgomery County including ethnic and racial minority populations. The Offeror awarded a contract under this RFP must consult with the DHHS Contract Monitor in planning and conducting activities for the implementation of the Scope of Services described in this RFP.
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