MCFRS News Release
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Montgomery County Fire and Rescue Service is Accepting Applications for Public Safety 911 Call Taker
Closing Date: January 25, 2012
Rockville - - - The Montgomery County Fire and Rescue Service (MCFRS) is recruiting for the position of Public Safety 911 Call Taker for the Emergency Communications Center (ECC) located in Gaithersburg, Maryland. This recruitment will establish an eligible list to fill current and future vacancies. Selected candidates may be assigned to the Fire/Rescue Service.
The Public Safety 911 Call-Taker is responsible for quality emergency communication services to the citizens of Montgomery County as well as providing accurate and timely data/support to uniformed fire/rescue radio dispatchers. The Public Safety 911 Call-Taker has a unique responsibility in a fast-paced environment that requires careful attention to detail, multi-tasking and good communication skills.
Duties will include: answering 911 emergency calls related to fire/rescue and emergency medical services; utilizing specific protocols to screen and prepare calls for dispatch, interacting with uniformed fire/rescue radio dispatchers via a Computer-Aided Dispatch (CAD) system; and providing Dispatch Life Support (pre-arrival) instructions to 911 callers as mandated by the State of Maryland.
Applicants must have the ability to:
- perform work assignments at different work locations when required;
- work holidays, weekends and shifts during days, evenings or midnights;
- accept last minute changes to their schedule and work mandatory overtime;
- work under close supervision and daily evaluation of performance, especially during training;
- demonstrate good customer service skills including dealing calmly and respectfully with irate and angry customers over the phone while handling complex situations; and
- work under constant electronic surveillance as all telephone conversations and radio messages will be recorded.
Successful candidates will be required to obtain a State of Maryland Emergency Medical Dispatcher licensure/certification within six (6) months of employment and maintain licensure/certification after the probationary period.
Salary Range: $35,923 - $58,693
Experience: One (1) year of responsible work experience involving public contact.
Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland.
Resume must include information specific to the preferred criteria listed below. Make sure that your resume references your knowledge, skills, and abilities as they relate to the preferred criteria. Ideally, the preferred criteria should be addressed in a separate section in your resume. The system only allows for one document to be submitted so your preferred criteria must be part of the resume.
There are no preferred criteria for this requisition. Applicants that meet the minimum qualifications will be required to take qualifying assessments.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Additional Employment Information:
Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.
For important information regarding the recruitment process, critical dates and information, applicants should access the job posting at: www.montgomerycountymd.gov and click on careers.