MONTGOMERY COUNTY GOVERNMENT Code No.2263
ROCKVILLE, MARYLAND Grade 15
PERMIT TECHNICIAN I
DEFINITION OF CLASS:
This is entry-level paraprofessional work facilitating the building-permit, construction-inspection, and land-use regulation processes through direct interaction with construction/development professionals and the general public and through support of engineering, code-compliance, and investigatory staff. Contacts are with developers, engineers, architects, attorneys, builders, electricians, in-house professional and paraprofessional staffs, homeowners, and managers/employees of other agencies, both within and without the County government, for such purposes as coordination, problem-resolution, legal/procedural clarification, and information-gathering. Public service and assistance is provided on demand for periods of moderate duration and involves interviewing clients to determine the nature of the assistance required, resolving or attempting to allay their anxieties about procedural requirements and time constraints, and facilitating service delivery. Once service needs have been identified, assistance can normally be provided.
An employee in this class determines, through the interview process, the need for and kind of services required; helps clients to assess/clarify their needs; advises them about procedural and legal considerations; performs sub-professional work to expedite regulatory approvals; and follows up to assure service delivery after initial client counseling. A significant aspect of the work involves assisting clients to overcome impediments to permit-issuance and complaint-resolution through working with others involved in these processes. The employee, under minimal supervision, independently determines the scope of client interaction, obtains necessary information, selects appropriate methods and procedures, and varies these methods and procedures to address case dynamics. Work is generally performed with reference to a multiplicity of laws, rules, procedures, and guidelines which require frequent revision to accommodate legal/procedural change and technical innovation. The employee recommends changes to the content, availability, and efficacy of these reference sources to improve client service. The complexity of the work derives from the diversity of client needs which must be addressed, the exigencies (financial, technical, emotional) associated with construction and land-use/development issues, the variety of regulatory and scientific requirements which impact service delivery, and the effort involved in making decisions after considering a number of variables/controlling factors. The decisions made by employees of this class can substantially affect the financial, physical, and emotional well-being of clients and the economic and development environments in Montgomery County. Work is usually accomplished in an office environment and is primarily sedentary. The work involves exposure to aggressive and unpredictable client behavior and to noxious and obnoxious odors and contagious diseases. The works requires long periods of standing/sitting in one position, considerable bending and stooping, and lifting heavy to moderately heavy equipment, supplies, and materials.
EXAMPLES OF DUTIES: (Illustrative Only)
Assists clients to define service needs and to identify appropriate and acceptable courses of action. Assistance is provided by telephone and face-to-face contact, through electronic access, and through correspondence.
Assures that appropriate referrals are made to ensure service delivery.
Provides special information/interpretations related to construction practices, zoning requirements, permitting processes, and procedures for the appeal of regulatory decisions.
Selects the client-intervention strategy most appropriate to the client's expression of need, after considering a wide range of strategic options.
Creates, accesses, and maintains databases designed to aggregate permit information, issue permits and regulatory notices, and track and respond to complaints.
Researches paper and computer files to obtain information to assist clients, facilitate service delivery, and prepare cases for appellate consideration, often in response to subpoenas.
Creates new forms and recommends changes to existing procedures/protocols to improve service delivery.
Reviews construction and site plans for procedural completeness and to determine design adequacy and zoning compliance. Design-adequacy determinations involve paraprofessional review of structures such as fences, decks, and small accessory buildings.
Consults with engineering, plan-review, investigatory, and inspectional staff to resolve technical problems related to client needs.
Prepares correspondence and otherwise ensures that clients are correctly apprised of the statuses of their permit applications and of regulatory decisions.
Works to minimize client frustration and agitation by educating clients about regulatory requirements
and by maintaining a calm and supportive demeanor.
Facilitates the maintenance, order, and availability of paper and electronic files.
Performs related duties as required.
Experience: Two years of experience working with clients to provide them with assistance in a setting that involves time constraints, financial risks, emotional intensity, and a substantial body of laws and procedures that govern the provision of services.
Education: Graduation from high school or High School Certificate of completion recognized in the State of Maryland.
Equivalency: An equivalent combination of education and experience may be substituted.
Knowledges, Skills, and Abilities:
Knowledge of word-processing, complaint-tracking, permit-processing computer systems or similar systems.
Ability to quickly acquire and apply knowledge of the multiplicity of laws, regulations, and procedures that govern the permitting and land-development processes in Montgomery County.
Ability to communicate effectively orally and in writing.
Skill in dealing with people in emotionally-charged circumstances.
Ability to maintain effective working relationships with associates, supervisors, the general public, and personnel of other agencies.
Ability to work effectively under time constraints and conflicting priorities.
Ability to attend meetings and perform other assignments at locations outside the office.
Skill in basic mathematical applications.
Individuals appointed or promoted to a position in this class will be required to serve a probationary period of six months. Performance will be carefully evaluated during the probationary period. Continuation in this class will be contingent upon successful completion of the probationary period.
MEDICAL PROTOCOL: Core Exam
Class Established: January, 1997
Revised: December, 1998