CLASS SPECIFICATION

CHIEF OPERATING OFFICER

DEPARTMENT OF HEALTH AND HUMAN SERVICES

DEFINITION OF CLASS:

This is executive level work directing the delivery of health and human services. Under the supervision of the Director, Department of Health and Human Services, the position is responsible for ensuring that the mission of the Department is carried out in accordance with strategic plan objectives throughout the Service Areas. The position has full line management responsibility for planning, developing, and implementing work programs, communicating expectations and evaluating the achievement of established objectives, and for effectively managing human, financial, and capital resources. As the incumbent of a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. In the capacity of an executive manager in the Department of Health and Human Services, the position will work closely with a broad range of individuals including elected and appointed officials, State and Federal Government officials, executives of public and private organizations, as well as management personnel in Montgomery County Government and representatives of civic organizations or other similar public entities to articulate and promulgate the delivery of health and human services.

EXAMPLES OF DUTIES: (Illustrative Only)

Determines, in consultation with the Director, the overall organizational structure, department wide work programs, methods, processes, and allocation of major departmental resources.
Directs and actively participates in the development and presentation of the Department's Operating Budget request and manages the Department's approved Operating Budget. Provides recommendations concerning the Department's Capital Improvement Program Budget Request.
Directs all Department procurement, contracts administration, personnel management, and information technology activities.
In the absence of the Director, serves as the spokesperson for the Department by responding to inquiries from the media, the County Council, and other local and State Government officials and citizens.
Develops and oversees administration of Department-wide policies and procedures.
Coordinates among Service Areas and with internal and external agencies to facilitate effective and efficient service delivery to the Department's clients and customers.
Serves as the Department Director in the Director's absence.
Performs related duties as required.

RECOMMENDED QUALIFICATIONS:

Experience: Seven years of progressively responsible experience in organizational management or health and human services, four years of which were in a supervisory or executive capacity.
Education: Possession of a Master's Degree from an accredited college or university in Public Administration, Public Health Administration, or in an equivalent field, or an organizational discipline preferably related to health and human services.
Equivalency: An equivalent combination of education and experience may be substituted.
Knowledge, Skills, and Abilities:
Knowledge of the principles and practices of public administration with particular reference to management concepts and techniques, resource allocation, and budgeting.
Knowledge of procurement, contract management, and human resource management.
Knowledge of applicable Federal, State and County laws, regulations, and policies affecting health and human services related issues.
Knowledge of principles and techniques of analysis, evaluation, and high level interagency coordination, negotiations, and conflict resolution.
Skill in identifying, analyzing, and evaluating information concerning highly complex and often politically sensitive health and human services related issues.
Skill and ability to manage Department programs, set priorities, communicate expectations, anticipate problems, develop contingency plans and monitor achievement of broad programmatic goals, objectives, and quality standards.
Skill in interpersonal relations and ability to work tactfully and effectively with elected/appointed officials, union representatives, employees, supervisors and managers, and community and business organization leaders.
Ability to lead, inspire, motivate, evaluate and counsel subordinate supervisory staff and to delegate responsibility to them, as appropriate.
Ability to communicate effectively, orally and in writing, in a clear and concise manner.
Ability to attend meetings and perform work assignments at locations outside the office.

LICENSE: None.

MEDICAL PROTOCOL: Medical History Review.

Class Established: July, 2003