CLASS SPECIFICATION

DIRECTOR, REGIONAL SERVICES CENTER

DEFINITION OF CLASS:

This is executive-level work directing the operation of a regional government services center. A Director of a Regional Services Center assesses, coordinates, and facilitates the delivery of public services in a geographical region of the County and provides recommendations to resolve problems and develop public policy affecting the region. As this is a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. Principal contacts are with elected and appointed officials and senior staff of the County government, civic and business leaders in the community, appointed advisory boards and committees, and officials and staff of County-funded agencies, local municipalities, and State and Federal agencies.

This position is responsible for managing the staff and operations of a Regional Services Center. Assignments are varied and work is characterized by conflicting requirements and competing priorities that are of interest or concern to the community and the County. This work requires a thorough understanding of the organization, operation, philosophy, and priorities of the Montgomery County government; the organization and operation of other public agencies; and the physical, demographic, and economic characteristics of the region and public and private sector programs and services. Work is performed independently under broad administrative supervision with some assignments coming directly from the County Executive or Chief Administrative Officer, while other work is generated by employee through the process of identifying community needs. Assignments are stated in terms of broadly defined missions or functions with little technical guidance or specific strategies. Work is reviewed by the Chief Administrative Officer through reports, conferences, and observation of results. An employee in this position may seek guidance from the Chief Administrative Officer on problems or issues that may be politically
sensitive or controversial. The work affects civic and business leaders in the community, appointed advisory boards and committees, officials and staff of County-funded agencies, local municipalities, and State and Federal agencies operating in the community.

The work is primarily sedentary, performed primarily in office settings, and subject to usual everyday risks.

EXAMPLES OF DUTIES (Illustrative Only):

Exchanges information concerning community needs and problems with community groups, private sector organizations or businesses, and State and Federal agencies.
Works with Citizens Advisory Board and other business and civic leaders as a representative of the County Executive and County.
Advises the County Executive, County Council members, Chief Administrative Officer, and other County government officials on the status and impact on the region of public policies, programs, and services and advises on potential problems or issues which will need to be addressed.
Identifies and assesses community needs, concerns, and gaps in services, taking appropriate action in cooperation with department directors to resolve problems or recommend appropriate action to the Chief Administrative Officer.
Maintains close and open communication with County Council members, including adherence to any Memorandum of Understanding that may exist between the County Council and the County Executive.
Directs and oversees operation of the Regional Services Center, supervises administrative staff, develops and monitors budget, and oversees and coordinates program activities with other departments and agencies.
Decides on programs and services to be located at the Center and serves as administrative manager of the physical facility.
Mediates major regional conflicts that may occur between community groups, business groups, and County government.
Establishes and maintains, on behalf of the County Executive, regular communication channels with local citizen associations.
Initiates and supports community identity projects, such as cultural fairs, neighborhood festivals, or business/civic trade fairs
Represents the County government before business, community, and civic groups and on interagency and intergovernmental task forces to address regional problems or issues.
Directs the staff and operations of a related satellite center and plans, develops, and evaluates the programs and activities at the center.
Convenes and provides primary staff support for Site Evaluation Committees charged with finding and evaluating sites for County capital facilities, such as recreation and community centers, fire stations, and police stations.
Performs related duties as required.

RECOMMENDED QUALIFICATIONS:
Experience: Extensive (7 years) professional administrative and/or high level staff experience involving public relations, program evaluation, management analysis, program management, or similar activities, 4 years of which must have been in a supervisory or administrative capacity.
Education: Graduation from an accredited college or university with a Master's degree in Public or Business Administration or related fields.
Equivalency: An equivalent combination of education and experience may be substituted.
Knowledge, skills, and abilities:
Current and thorough knowledge of principles and practices of management, public policy formulation, public administration, and finance.
Extensive knowledge of the principles and practices of community and economic development, community planning, land use planning processes.
Extensive knowledge of the organizations and operations of Montgomery County government.
Ability to analyze community problems, identify key issues in a complex situation, and develop sound and appropriate recommendations.
Ability to establish and maintain effective working relationships with government and elected officials and community and business groups.
Ability to facilitate and develop public/private partnerships.
Extensive skills in oral and written communication in order to effectively present "the big picture" to competing factions, to frame issues, and encourage public debate.
Knowledge of budget and financial control, human resource management, procurement, and other administrative functions.
Skill in negotiating agreements that accommodate the conflicting interests and viewpoints of numerous groups and organizations.
Skill in timely and responsive decision making; involving appropriate others in the process, and modifying decisions as new information becomes available.
Ability to attend meetings or perform other assignments at locations outside the office.

MEDICAL PROTOCOL: Medical History Review.

Class Established: June 2007