Health and Human Services Aging and Disability Services

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Senior Services Home

SENIOR SERVICES

NURSING HOMES

Nursing Homes

240-777-3000 (Voice)

Before a nursing home placement is considered, family members may want to explore the feasibility of utilizing alternative services such as home care, adult day care, homemaker services, meals on wheels, respite care, senior centers, assisted living.

If nursing home care is being contemplated while a patient is in a hospital, consult the hospital social services office for guidance in placement decisions. Medicare pays only for skilled nursing care following hospitalization, not for long term, custodial care.

Licensure and Regulatory
Healthcare Inspections

240-777-3986 (Voice)

The state licenses nursing homes in Maryland and requires two inspections annually. One is the annual survey and certification required if the nursing home receives payments for resident care from the Medicaid or Medicare Programs. Montgomery County has a team of Nurse Health Care Facilities Inspectors based in DHHS, Licensing and Regulatory Services.

To report complaints in regards to a nursing home, call 240-777-3986 (Voice).

Nursing Home Ombudsman

240-777-3369 (Voice)

The nursing home ombudsman program operates through a cadre four professional staff and trained volunteers each assigned to one of the 39 nursing homes in Montgomery County. The nursing home ombudsman identifies, investigates and resolves complaints made by or on behalf of residents that relate to the action, inaction or decisions in the nursing home that may adversely affect the health, safety, welfare or rights of the residents. The nursing home ombudsman also provides information and assistance to help families make informed decisions before selecting a nursing home.