HHS MISSION AND VISION

Our Mission

We envision a Healthy, Safe and Strong Community.

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The Department of Health and Human Services is guided by the following principals:

1. Prevention and early intervention are key to effective outcomes for the people we serve.
    
2. We design and deliver services that meet the customers' needs, including one-stop services, as part of a fully integrated delivery system.
    
3. We deliver services that respect the diversity of our community.  To accomplish this, we seek a diverse workforce and to work with diverse partners.
    
4. We respect the privacy rights of our clients by incorporating the principles of fair information practices into our policies, procedures, professional interactions and information technology systems.
    
5. We focus on and build upon the strengths of the individuals and families we serve, and provide choice and promote self-determination.
    
6. We build effective partnerships with the non-profit community and seek ways to strengthen our non-profit partners to support them in meeting the needs of our customers.
    
7. We are committed to and hold our staff accountable for the highest quality customer service for all customers, including demonstrated respect, professionalism, timeliness and fairness.
    
8. All staff are responsible for achieving the outcomes of the Department; likewise all staff are responsible for serving all customers.
    
9. We value the skill and dedication of our staff and will provide them with adequate support, resources and training to serve our customer well.
    
10. We regularly solicit the broad input of the community to support pro-active policy development and program planning, and we will seek to include, empower and support communities and community-based organizations, consistent with our mission.
     
11. We continuously develop community partnerships to promote innovative solutions to current and emergent challenges.
     
12. We hold ourselves accountable for outcomes and results that benefit individual customers, families and the community. 
     
13. We view data as an asset, and we are proactive in devcsion-making based on data.  We will regularly evaluate, assess and continuously improve our programs and services based on outcome data to ensure our effectiveness.
     
14. We create a culture of action that fosters an appropriate sense of urgency.
     
15. We apply evidence based and promising practices as much as possible to the design and delivery of our programs and services.

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In providing services to meet the health and human service needs of the Montgomery County community, the Department of health and Human Services embraces these core values:

Trust

• Communicate consistently, honestly and openly.
• Treat others as we would like to be treated.
• Demonstrate behavior that is consistent with what has been communicated.
• Demonstrate integrity in all aspects of work.

Customer Service

• Demonstrate friendly and welcoming attitude in all encounters.
• Offer prompt, fully accessible and high quality services.
• Provide appropriate and complete professional communication response.
• Provide culturally competent service.

Diversity

• Hire staff that are reflective of the individuals we serve.
• Provide fair and equal treatment.
• Understand, accept and practice cultural competence.
• Embrace Limited English Proficiency and Americans with Disabilities Act tenets.

Accountability

• Accept responsibility.
• Honor deadlines and commitments.
• Achieve, maintain and measure the goals of the organization.
• Provide clear expectations, goals and instructions.
• Focus on results.

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