Resources: Contracted Language Resources

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Contracted Language Resources

When internal language resources are not available, County employees can also obtain translation or interpretation services from contractors, at a cost paid by their departments. Montgomery County has one contractor each for telephone interpretation, on-site interpretation and written translation.

About Sign Language Interpretation: Montgomery County hires a contractor company to provide sign language interpretations. Since sign language is not an LEP language resource, its details will not be listed on this page. For County employees who need to request sign language interpretations, they can visit this intranet URL for more information.

Telephone Interpretation Services
Download the One-page User Guide

Montgomery County's current telephone interpretation vendor is Voiance. The contract is administered by the Police Department.

Voiance is a 24/7 year-round interpretation service that charges per minute. An account number and a PIN are needed to use the service. Please ask your Department Liaison for the existing account number and PIN. To obtain a new account for your organization, call 800-481-3289 for a client services representative.

For "On-Site Interpretation Services" a.k.a. "Per-Diem Interpretation Services"

Montgomery County's current on-site interpretation vendor is Lionbridge Global Solutions II, Inc. The contract is administered by the Department of Health and Human Services.

To establish an account: send your department's complete billing information and purchase order to both Jeff Sewell, Financial Manager, jeff.sewell@lionbridge.com (202-741-4012), and Abigail Oesterling, Program Manager, abigail.oesterling@lionbridge.com (202-652-4597).

To request an interpreter: email stateofmaryland@lionbridge.com.

For "Translation Services" for Written Documents

Montgomery County's current translation services vendor is Schreiber Translations, Inc. The contract is administered by the Department of Health and Human Services.

To establish an account: send your department's complete billing information and purchase order to both Nancy Der, Director of Finance, nder@schreibernet.com (301-424-7737, ext. 124) and David Evseeff, Translations Manager, devseeff@schreibernet.com (301-424-7737, ext. 125).

To request translation service: email translation@schreibernet.com

About the Contracts: The County's current contracts with the two companies, Lionbridge and Schreiber, are bridged from the State of Maryland's contracts. The County will continue obtaining on-site interpretations and translation services by bridging the State’s contracts in the future.

The contract with Voiance is administered by the Police Department; the rest of the contracts are administered by the Department of Health and Human Services.

For Contracting and Vendor Issues, please contact Department Liaison:
Luis Martinez at 240-777-1864.

For General Language Access Issues of Policy:
LEP@montgomerycountymd.gov or Lily Qi, 240-777-2524.