OFFICE OF CONSUMER PROTECTION 240.777.3636

Filing Consumer Complaints

If you would like to file a complaint with the Office of Consumer Protection, please use the links below to download a complaint form. To view a representative list of the types of complaints that OCP accepts, please click here.

Complaint Form (English)

Formulario de Queja de Consumidor (Spanish)

To view the files you MUST have Adobe Acrobat Reader (version 7) installed on your system. If necessary you may download the free Adobe Acrobat Reader here.

Please mail the completed form, with copies of all invoices, receipts or correspondence to:

          Montgomery County Office of Consumer Protection
          100 Maryland Avenue, Suite 330
          Rockville, Maryland 20850
          Attn: New Complaint Department

Upon receiving a written complaint and necessary documentation, OCP investigators will contact the merchant and attempt to mediate a resolution. The consumer will be kept informed of the progress of the case and participate in negotiating a settlement. Cases are also reviewed for a pattern of deceptive business practices and OCP may take legal action to correct these practices if appropriate.